claims Management specialists 
working to get the compensation you deserve

Terms & Conditions

TERMS

 

This website is a service provided byKeepMeSafe Limited (KMSL). It is owned and operated by KMSL. Pension Claims (PC) is also a trading name or style belonging to KeepMeSafe Limited.

 

By using this website, you agree to accept these terms and conditions.  If you do not accept any of the terms and conditions you should not use the website and are not entitled to use it.  By using the website, you confirm that you are aged 18 years or older. If you are younger than 18 years of age you are not entitled to use our website. Our website is operated as an online information source for Pension Claims.

 

It is part of our service provision to put potential claimants who may have a Pension Claims in touch with a Claims Management Specialist.

Claims Management Specialist firms pay KMSL a marketing fee to market their services. This fee does not relate to a specific ma tter but marketing generally in relation to a pension claim.  Our fee does not affect the value of your claim.  We allocate your claim to one of our Claims Management Specialist firms. All panel firms are regulated by the Financial Conduct Authority for claims management It should be noted that we don’t provide a whole of market search and allocation is limited to our own panel.

You will not enter into any agreement or contract with us KMSL nor PC. We will not charge you any fee.

 

You may enter into an agreement for pension claim services with one of our panel firms. Any terms and conditions with regard to these claims’ services are purely between you and the particular panel Claims Management Specialists firm and do not relate in any way to the terms and conditions agreed to when using our website service provision.

 

Neither KMSL nor PC accept any liability whatsoever for any advice given by any panel Claims Management Specialists firm that youmay have been allocated to.

All copyright and intellectual property rights on this website belong to KMSL and PC.

 

PC wants to make sure your privacy is protected. It is important you read our Privacy Policy. PC aims to comply at all times with current data protection legislation.

The use of this website provision and service is at your own risk but nothing within these terms and conditions attempts to exclude any of your legal rights.

 

COMPLAINTS PROCEDURE

 

Our complaints handling policy We are committed to providing a high-quality of service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details. · Phone new number Email: new email · Visit or write to us: KeepMeSafe PO Box 318 Ormskirk Lancashire L40 0WA We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Ombudsman. What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care directorwho will review your matter file and speak to the person within our organisation who acted for you.

3 We will then invite you to a meeting to discuss and hopefully resolve your complaint. The meeting will be held via Skye video call for you. We will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, we will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a video call  or it is not possible, We will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for someone unconnected with the matter at the firm to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the Financial Ombudsman Service. Exchange Tower, Harbour Exchange, London, E14 9SR.Online: https://help.financial-ombusman.org.uk/help 9. Normally, you will need to bring a complaint to the Financial Ombudsman Service within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Financial Ombudsman Service on 0300 023 4 567.